Because they're small pieces of software with that are able to do big things, Chrome extensions are finnicky by nature and so it can be helpful to do a 'hard refresh' with your Rectxt account from time-to-time.
Start with Step 1 and if that doesn't solve the issue then try Step 2, Step 3 etc:
1) Open your Settings page and logout via the 'LOGOUT' button.
This simple step will solve 95% of login/error messages that you maybe experiencing with your account. If that doesn't solve your issue then move onto Step 2:
2) Clear your browser cache and close/open your chrome browser
3) Uninstall then reinstall the Rectxt Chrome extension
If you are still having issues with your Rectxt account then please reach out to us directly vis the SUPPORT tab in the settings page.